Karen Demands Access To Product Company Doesn't Sell, Tech Support Fiasco Ensues

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mattstaff
Jul 30, 2021 3:00 PM EDT

You've got to hand it to the world's lot of individuals who work in the demanding field of tech support. They regularly deal with all kinds of impossibly clueless and sometimes even belligerent individuals. Seriously, it can get out of control quickly — which is exactly what happened in this story from r/TalesFromTechSupport. Redditor u/HoungryHoungryHippo went through it with a bizarre call from a customer who needed access to their account…. on a product this tech support employee's company didn't even support. Seriously — she called the wrong number, refused to accept that "you have the wrong number" was the correct answer to her problem, going as far as to ignore this kind tech support employee going out of their way to give her the right number to call. You can try to make it make sense, but it just doesn't compute that someone can be this dense. Unfortunately for this lovely customer, it appears they got in trouble at their own job when OP called her own workplace to let her manager know they were being harassed.

Yeah, kind of hard to troubleshoot that "issue." If you're hankering for more tech support revenge tales, check out this employee who caught a scammer red-handed.

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  • 01
    Font - r/talesfromtechsupport u/HoungryHoungryHippo · 2d + Join O 2 3 2 4 Crazy lady demands assistance with a product we don't sell Medium A woman submitted an email ticket for help accessing her account. Ok, easy stuff. I reply, ask her her username, but can't find it in the database. She insists its correct so I ask her to send a screenshot of the error notification she's receiving. When she does, I notice she's trying to login in to some random website l've never even heard of. I have no ide
    via u/HoungryHoungryHippo
  • 02
    Organism - But alas, that's not the end. She calls in to the support line and I happen to be the one to answer the phone. After I say "Thank you for calling anonymous medical company, this is HoungryHoungryHippo, how can I help you?", she responds with "is this the HoungryHoungryHippo who refused to help me get access to my account?". And I immediately know this is going to be a fun call.
    via u/HoungryHoungryHippo
  • 03
    Font - She basically insists that its my job to get access to her account. My response is that its not because she's asking about a product we don't even sell. She says she's not hanging up until I help her so I relent and Google the software, find their customer support number, and attempt to give it to her. After I recite the number, she goes silent for a couple seconds, and then says "What do I do with this? I called YOU for a reason! Why are you trying so hard to avoid doing what you get pai
    via u/HoungryHoungryHippo
  • 04
    Font - I chuckle a little to myself and hang up. She immediately calls back. I see it on the caller ID and decide to just let it ring for a bit to see if she gives up. I alert the other techs and after a good laugh at her expense, my manager picks up the phone. He tells her the same thing I did and again, she insists on "being helped". After she whines some more, he tells her there's no assistance we can offer with a product we don't sell and hangs up, again. That's the end of her tirade, right?
    via u/HoungryHoungryHippo
  • 05
    Font - She then begins spamming the chat. I closed the first one immediately and she opened a new one. I finally called the hospital she worked for and thankfully someone else picked up the phone. I asked to speak to a manager, told her what happening, and she apologized and insisted it would stop. The lady immediately quit spamming us. I hope she was immensely embarrassed when she finally realized she was an idiot calling the wrong number. Her final send off was giving me a 1/5 rating on the in
    via u/HoungryHoungryHippo

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humor tech support FAIL technology ridiculous funny karen
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